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Customer Support

Direct support and registration of requirements posed by end-users of computer technology, provided on-line or via telephone as a 24/7 service. Immediate responses, including warranty, post-warranty, and out of warranty service.

 

Help Desk – answering telephone inquiries or taking control of a keyboard & monitor set from a user and demonstrating how to use the devices.

Service Desk  – customer service as a single point of contact for reporting all requirements.

Hardware and Applications Supervising – instant reporting and IS/IT status checks, automated administration of the environment, reduced costs, and high availability.

Contact persons

Karel Fišnar

Head of Cloud Solutions & Services

+ 420 602 614 817

karel.fisnar@rsm.cz

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