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Support and Consultations

What are support and consultations?

RSM Infinity is an Authorized Service Delivery Partner (ASDP) of Hewlett Packard

The high level of provided services and close cooperation with HP are further proved with the following certifications: HP Preferred Partner, HP Gold Specialist, HP Blade Systems Partner, and HP StorageWorks Value Partner.

Service support is furthermore provided especially for products of APC, Dell, and Fujitsu-Siemens.

Support and Consultations Benefits

  • personal approach
  • processing input and output messages
  • nonstop support to users in the field of the IT infrastructure provided as a 24/7/365 service
  • guaranteed solutions in the range ending with the client station
  • opportunity to participate in specialized MS Premier technical seminars
  • performing emergency analyses of the environment (Health Checks, RAPs)

Support and Consultations Features

  • warranty and post-warranty device repairs
  • proactive services, including prophylaxis
  • installation services
  • consulting and project support
  • supplies of new equipment and warranty extension (CarePaq)
  • load measuring, disaster recovery

Contact persons

Martin Zeman

Head of IT Infrastructure & Networking

+420 602 326 791

martin.zeman@rsm.cz

Roman Zábran

Department Director - IT infrastructure

+420 225 305 154

roman.zabran@rsmsk.sk

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