CRM is a complete customer relationship management tool. It provides all the necessary features and tools to track client contacts from inception to post-sales care. It helps to keep track and provides support throughout the customer journey.

What is CRM?

A CRM is a comprehensive customer relationship management solution that provides all the tools and features needed to create and maintain a good overview of your customers, from initial contact, through the sale, to follow-up care.

With the Sales, Marketing and Service modules, Microsoft Dynamics CRM offers features and capabilities to better target new customers, manage marketing campaigns, manage sales activities and resolve and escalate service cases.

Through a comprehensive set of features, Microsoft Dynamics CRM makes customer information available in the familiar Microsoft Outlook environment, which helps to accelerate new product adoption by employees and delivers desired results immediately.

Benefits of CRM

  • Direct integration of CRM into Microsoft Outlook and Microsoft Office.
  • Secure customer information on a robust and resilient platform.
  • Access information from anywhere with enhanced data synchronization and mobile functionality.
  • Streamline processes with automated workflows.
  • Customize your processes using integration with other business applications.

CRM features

  • Easy to set up, use and maintain.
  • Online/offline access.
  • Availability in many languages, including English.
  • Solution for small and large companies.
  • Simple customer management.
Your contact person

Tomáš Janeček

Managing Partner RSM Technology CZ
Show detail